Privacy Policy

Last Updated: April 2026

DHVANI ENTERPRISES ("we", "us", "our"), operating the website Dhvani Kart (https://dhvanikart.com), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Digital Personal Data Protection Act (DPDP), 2023 and the Information Technology Act, 2000.

1. Information We Collect

We collect the following personal data when you place an order or contact us: Full name, email address, phone number, shipping address (including city, state, and pin code), and payment transaction details (UPI transaction IDs). We do not store any payment card data, UPI PINs, or bank passwords.

2. How We Use Your Information

Your data is used to: process and fulfill your orders, send order confirmations and shipping updates via email, respond to your enquiries and support requests, improve our website and services, and comply with legal obligations including GST reporting.

3. Data Storage and Security

Your personal data is stored securely on our hosting servers with appropriate technical and organizational measures. We use SSL encryption for all data transmissions. Access to personal data is restricted to authorized personnel only.

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with: our payment gateway partner (MMADPay) for processing payments, shipping and logistics partners for order delivery, and government authorities when required by law.

5. Cookies

Our website uses minimal cookies for essential functionality such as maintaining your shopping cart. We use Google Analytics to understand website usage patterns. You can control cookies through your browser settings.

6. Your Rights

Under applicable data protection laws, you have the right to: access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and withdraw consent for data processing.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 5 years from the date of your last transaction, in compliance with Indian tax and accounting regulations.

8. Contact for Privacy Concerns

Grievance Officer: NAYAN SINGH
Email: care@dhvanikart.com
Phone: 9220727407
Address: 1/2481, EAST RAM NAGAR, GALI NO -26, Moti Ram Road, New Modern Shahdara, New Delhi, Shahdara, Delhi, 110032

Privacy concerns will be addressed within 48 hours of receipt.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.